The Blatant Truth Weblog

What If I Train Them & They Leave? What If I Don’t Train Them & They Stay?

What If I Train Them & They Leave?
What If I Don’t Train Them & They Stay?

Is it really that much of a dilemma?

As a sales trainer I often see companies make the mistake of holding back on necessary training because they feel they might “waste their money” if the sales or customer service rep decides to leave, or if by some chance they have cause to terminate them.

What an error.

Training is one of the best ways to ensure that you will have a competent, motivated and satisfied employee. Done effectively, it helps to minimize attrition and promote employee retention and growth.

And, if those two things aren’t important to you, how about the “damage” that an unskilled and incompetent rep can do. Can you risk annoying your clients and selling or servicing them in anything but the most professional and proficient manner.

Sales training is truly an investment in your employees and in the growth of your firm. It should not be considered discretionary even in these most difficult of economic times.