Are You Touching Base or Checking In? Ya Better Not Be!
November 20, 2009 at 8:02 am | In Adrian Miller Sales Training, Adrian's Network, Marketing, Networking, Sales Training, sales, small business | Leave a CommentI am solidly against sales reps making reconnect calls to “touch base” or “check in.” The prospects are busy, they absolutely KNOW why you are calling and the call is just a pure waste of their time. It’s simply self-serving and useless.
I’ve expanded on this idea many times and most recently in a post called “The I’s Have It.”
If you connect to prospects (and clients as well) with information, invitations and introductions, well then, you’re golden. Your contacts are welcomed, you can stay on the radar screen in a meaningful way and you have a much better chance of getting the business.
Snooze and You Lose
July 25, 2009 at 4:10 pm | In Uncategorized | Leave a CommentNever before has this old cliché made more sense. In these trying times it seems that the folks that hang back and don’t stay “out there” are setting themselves up for trouble when the economy rebounds.
For sure this isn’t the right time to stop doing any form of marketing, to decrease selling initiatives and refrain from going to events, trade shows, networking and other activities in which you grow visibility and presence.
And surely this isn’t the time to accept the status quo and just simply hide “until things gets better”.
Rather, if you snooze during this time, you lose.
- Lose customers to your competitors that are actively promoting and prospecting for new business.
- Lose visibility amongst your contacts and connections, leaving room for other folks to become the recipients of introductions and leads.
- Lose your confidence and edge so that when things pick up you’re running a slower mile than the folks that never broke their stride.
Sure you may have to readjust and reduce some of the dollars that were supposed to be allocated to “non-discretionary” activities. But, that doesn’t mean that ALL such efforts have to be eliminated.
So, wake up.
Don’t hit that snooze button.
Recalibrate, reinvent, reinvigorate and realign what you have to do to keep moving forward.
Just don’t snooze.
Increase Your Sales: Overcoming Objections
July 19, 2009 at 7:54 am | In Adrian Miller Sales Training, Adrian's Network, Branding, Marketing, Networking, Sales & Technology, entrepreneurship, sales, small business | Leave a Comment
Wouldn’t it be wonderful if every sale were made without any objection from the customer? Unfortunately, life isn’t that simple. However, by understanding that objections are a natural part of the sales process and by learning how to overcome and prevent them, you can turn a reluctant prospect into an enthusiastic customer.
The key to making any sale is to provide a prospect with an improvement in their situation. Does this sound too simple? Surprisingly, it’s frequently forgotten by many salespeople who spend too much time talking about themselves and their products or services and not enough time finding out about their prospect’s situation or needs.
Learning how to identify what your customer wants or needs improved and how you can help is a skill that you can utilize during every sales negotiation. Here are four simple steps to overcoming a prospect’s objections to make the sale.
- Understand the “true” objection. If unsure, ask for clarification. Don’t be afraid to ask questions, and listen intently. The worst thing that you can do is misunderstand or not hear what your prospect is trying to convey.
- Show empathy. Express your understanding and appreciation of their situation. Don’t rush your prospect. Take the time to make them feel comfortable and not defensive.
- Remember that it is all about connecting with the prospect’s needs, understanding their “pain points,” and clearly restating how what you’re offering will improve their situation.
- Before trying to close the sale, resell the benefits of what you are offering and make certain to communicate the benefits that specifically address their objections.
Of course, it’s always better to avoid a prospect’s objections in the first place. The best way to do this is to engage in a comprehensive process of discovery to learn what they really need and want. Ask questions and learn about your prospect’s situation, and you’ll be well on your way to making the sale.
The Blatant Truth: Sales Training is not an Option
June 7, 2009 at 8:33 pm | In Adrian Miller Sales Training, Adrian's Network, Sales Training, sales, small business | Leave a CommentWhat if you train them and they leave?
What if you don’t train them and they stay?
My prospects are frozen and no matter what I do, many of them are just not moving through the sales funnel. They view sales training and sales strategy consulting as “discretionary” and rather than sharpening their skills and looking at how they can thrive in the current economic downturn, they’re taking the total opposite approach and going into hiding.
Of course I have done what I can. I’ve demonstrated value, stayed on their radar screen, provided flexible pricing, and patiently addressed every hesitancy and stall.
But for some, it has not been enough and they’re stuck in my funnel. They’re worried that they will train people that they might have to lay off or people that will ultimately chose to go elsewhere.
To them I always smile and state my tag line:
What if you train them and they leave?
What if you don’t train them and they stay?
Sounds good but at the end of the day, they are still frozen.
How to Screw Up a Good Introduction
June 1, 2009 at 8:13 pm | In Adrian Miller Sales Training, Adrian's Network, Branding, Customer Service, Networking, Sales Training, entrepreneurship, sales | Leave a CommentNetworking isn’t a short-term strategy. It’s not about power selling and moving onto the next lead. Smart networkers understand this concept. They know that their networking success is largely dependent on nurturing relationships and helping others. Through their generosity and efforts, they are confident that they will reap the benefits of networking over the long-term.
Unfortunately, there are many misguided networkers out there that thoroughly don’t “get” the give and take of networking. They only consider introductions as opportunities to sell and irritate fellow business professionals with their short-sighted, myopic view of networking. They don’t take the time to explore all of the potential opportunities and feel that is more important to lunge ahead and aggressively sell to anyone who is put in contact with them.
Not only is this overt approach to networking obnoxious and irritating to everyone else. It’s simply not effective. Networkers who, for whatever reason, have adopted this strategy are often the same individuals who claim that networking events and groups are wastes of time. What they’re not seeing is that their approach is turning everyone off to the point where no one wants to help them.
If you’re having a lack of success with your networking efforts, it’s well worth your time to explore how you are approaching introductions. Some questions to ponder:
Are You Taking the Time to Get to Know New Contacts?
Relationships of all types, including those with networking contacts, require a period of discovery. How can you begin to explore how you can help each other until you understand each others needs, wants, capabilities, likes, and dislikes? Fellow-networkers will pick up very quickly if you’re not interested in getting to know them. Time invested in establishing the ground work of your relationship will be time very well spent.
Are You Looking For Ways to Help Them?
Only after you have a good understanding of how you can possibly work together can you begin to offer suggestions. Use the information that you’ve gathered to find logical, thoughtful ways to help.
Are You Uncovering All Possible Opportunities?
Again, networking is a process not a one-time effort. Don’t stop at one attempt to assist a new acquaintance. Keep them in mind and remind them that you’re working on ways to make this relationship beneficial and productive.
Are You Making Yourself Available?
Out of sight, out of mind definitely certainly applies to networking. Keep in good contact with your new networking acquaintance and provide them with all of your contact information so that they can reach you. If you’re both focused on helping and understanding each others goals and objectives, you’ll go a long way towards creating a relationship that will be fruitful and rewarding to both of you in the months and years to come.
Help: Lost in WordPress Hell
April 7, 2009 at 11:48 am | In Uncategorized | Leave a CommentSending this post at a remote work station. Cannot get into WordPress from my office. As soon as the glitch is fixed, I will post some info.
In the meantime, anyone have any ideas on how to fix this?
Will You Love Me in the Morning?
February 6, 2009 at 8:23 am | In Uncategorized | 2 CommentsWe’ve all had those sales presentations where everything went right. You captivated the audience with your words, and they nodded in agreement. You left the room feeling like a rock star, confident that you’d soon have a sale. Then, the romance quickly ended when you tried to close the deal. They fell off your grid, wouldn’t take your calls, and basically disappeared without even an explanation. Hmmmm! And, you thought they loved you?
Yes, it sounds more like a one-night stand than a sales presentation, but too often seemingly productive sales presentations end up going nowhere fast. Why? Well, there are four primary reasons why your once captive audience is not really into you anymore. Here they are:
Oops! You Romanced the Wrong People
Often times, the people who seem like they are sure bets during a sales presentation are just those who don’t have any buying authority. It’s easy to get positive response from individuals who aren’t authorizing the checks, but you’re spinning your wheels by focusing on them. Do your homework ahead of your meeting and make sure that the decision-makers will be listening to what you have to say.
You Didn’t Probe For Information BEFORE the Pitch
You’ve memorized the features and benefits of what you’re selling and can probably even recite them in your sleep. But, no one is sold by a running monologue. To captivate them enough to get them to buy, you better be finding out how you can help them. Without this information, you have no ability to offer them an improvement of their current situation. This translates into them having no reason to return your call.
You Didn’t Present Enough Value
You could have the flashiest, most innovative product or service on the market, but if you can’t communicate its value to your prospect, they’re not going to buy it. Sure, they’ll ooh and aah over the fantastic things that you’re showing them, but if you’re not explaining why they need to have it, you might as well pack up and go home.
You Didn’t Ask Enough Questions
Besides determining their specific needs, you still need to find out much more before you have the sale. Do they have the budget for what you’re selling? What’s their timeline? How does the purchasing process work? How best to follow up? What else can you do to help them?
Like going on a first date, you need to play it smart if you’ll continue on towards a relationship. Find the right people, ask them the right questions, and you’ll go a long way to preventing being jilted again.
Rev Up Your Sales Engine
February 4, 2009 at 7:45 am | In Uncategorized | Leave a CommentLadies and gentlemen, start your sales engines! The current economic situation may be bleak but improving your core sales skills and competencies will help you to accelerate ahead of the pack and come out ahead at the finish line.
Sure, you’re probably noticing everyone around you putting the brakes on their sales efforts in an effort to protect their status quo. Go ahead and let them. However, who says you can’t buck this negative trend and use these tough times to your own advantage? Follow these tips and put yourself in gear to speed past the competition.
Create a Winning Value Proposition
In tough times, you better have a very clear understanding of what makes you different and better. And, you’ll need to be able to communicate it effectively too. Does your value proposition need refining? Start by writing what your offerings provide in terms of tangible business results. Make them distinctive, measurable, defendable, and undeniably sustainable.
Design an Integrated Sales and Marketing Campaign
Putting all of your eggs in one basket doesn’t work in the hen house, and it isn’t a smart business strategy either! You don’t need to spend a fortune on a campaign when money is tight, but you do need a way to effectively reach out to your market from a variety of mediums. Shop around for new marketing opportunities and don’t be afraid to bargain.
Pick Your Prospects Carefully
Now is the time to target your suspects carefully before you initiate converting them into prospects. Develop your profile of who is qualified for your products or services and keep your sales funnel full of only those who meet these qualifications.
Be Persistent and Patient
Buyers are understandably slower to purchase and more diligent about making decisions these days. Keeping that in mind, you may have to provide that extra amount of effort to help them make the decision to buy from you. There are still plenty of opportunities to get new business. But, if you want to sell to more than just the easy to convert “low hanging fruit”, you will have to utilize “real” selling skills to turn them into customers.
Enjoy the Process
Reaching higher levels of sales competency shouldn’t be drudgery. While it can be challenging, it should be enjoyable. Taking pride in your accomplishments and knowing that you have overcome adversity to find greater success is always worth the effort!
How to Screw Up in 2009
January 23, 2009 at 8:03 am | In Uncategorized | 2 CommentsTags: business development, sales, sales management
You’re bound to read plenty of articles about how to succeed this year. Some undoubtedly have great tips, but just as many have uninspired, absurdly upbeat ideas that you’ve read a hundred other times. So, I thought I’d mix it up a little with a primer on how to shoot yourself in the foot, create your own problems, and just plain screw up this year.
No, I don’t want you to follow my advice, but these not so gentle reminders will help you avoid some of the most common ways that so many of us fail. Enjoy!
Cower in Fear
With the overwhelmingly bad economic news we’ve all been subjected to over the last several months, it’s natural to feel uncertain about where business is headed. This inevitably leads to fear and backing off from investing in the very things that generate business. One of the quickest ways to screw up is to cease your marketing, networking and public relations efforts. If you start retreating, your competition will be more than willing to fill your vacancy.
Don’t Exceed Your Clients’ Expectations
Sure, you’re already bummed out about business being slow. So, don’t exert any extra energy to go above and beyond what your clients expect from you. Trust me, if you only do the bare minimum, they’ll reward you with no more future work and plenty of free time for whining and complaining.
Don’t Mine the Gold in Your Existing Client Base
Want an especially fast and easy way to screw up this year? Keep hitting your head against the wall going after those expensive, impossible-to-get, cold leads, and avoid the warm, cost-efficient existing clients to whom you can cross-sell. Sure, your current contacts might very well appreciate and need what you might have to offer, but it’s so much more fun putting the effort in with those chilly individuals who will never buy from you.
Stay Focused On What You Can Get, As Opposed to What You Can Give
It’s all about you, you, you – right? When it comes to networking, just keep thinking about what you can get out of each one of your contacts. Don’t bother to be helpful or useful. Selfishness is the name of the game when it comes to pointless networking in 2009.
Develop a Reputation for Irrelevance and Inefficiency
Like it or not, each one of us is an individual brand. Some have quality brands that clients appreciate and buy from, and others of us are more known as the cheap knock-offs that should be avoided. To avoid success this year, work extra hard on letting your good name fall apart in your clients’ and prospects’ eyes. Try making some promises that you can’t keep, never follow through on what you say you’re going to do, and maintain a bad attitude at all times.
There are countless ways to royally screw up this year. Yet, there are just as many opportunities for great success. Stay positive, motivated, and helpful to others; and you’ll find that this year will be both productive and fruitful.
How Dumb is That?
January 8, 2009 at 6:55 pm | In Uncategorized | Leave a CommentHow Dumb is That?
To not return phone calls and emails in a timely manner, or, to not return them at all! If you’re away or unable to be responsive then make certain you have an “away” message on your email and/or phone.
To not make every effort to exceed your client’s expectations.
To not make certain that your clients know about ALL of your products and services. (Are you leaving business on the table?)
To not stay on the grid and get ROI from all of your marketing and lead generation efforts.
To stop listening and learning from your clients. Have their needs changed; are there any additional opportunities for you to leverage?
Blog at WordPress.com. | Theme: Pool by Borja Fernandez.
Entries and comments feeds.








